After-Sales-Service is seen as one of the most important reasons to purchase high quality Swiss Made watches. At Swiss Watch Company we value a continued relationship with you, our customer. You may always contact us if you have any comments or questions. Your watch is guaranteed for a period of two years. Beyond, we also gladly service your watch for a minimal fee.
Warranty & Repair Service
All watches have been carefully checked and are in perfect working condition. It is warranted, by the company shown on the back of the certificate, for a period of two years from the date of purchase.
Every wristwatch has been tested for water-resistance, which is covered under the warranty provided that it has not been subjected to any improper handling or accident. Also that the glass, crown and push button(s) have not been damaged.
The warranty covers any malfunction in materials and workmanship during the warranty period of your watch. Your watch will be repaired free of charge with the presentation of the warranty certificate and timepiece. Any damage resulting from inappropriate use is excluded from the warranty, as is the battery, crystal, and wear to the case and strap or bracelet.
In case of any malfunction during the warranty period, your watch will be repaired free of charge on presentation of the guarantee certificate, fully completed and signed by the authorized retailer, showing the model number of the watch. Should your watch need service, please fill up the Service Record Form.
IMPORTANT — PLEASE NOTE THAT THIS WARRANTY DOES NOT COVER DEFECTS OR DAMAGES TO YOUR WATCH:
1) after the warranty period expires;
2) if the watch was not originally purchased from an authorized retailer.
3) from repair services not performed by brand authorized service center.
4) from accidents, tampering or abuse; and
5) lens or crystal, strap or band, watch case, attachments or battery. Swiss Watch Company may charge you for replacing any of these parts.